Not happy with your purchase? Please let our customer support team know. We are more than happy to try and sort out any issues you may have.  

Note: Please read our Charge Back Policy below.

Order Modifications or Cancellation

After your order has been placed, you have 24 hours to contact our customer support team and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.

Damaged/ Incorrect Order

We try our best to ensure product quality and accuracy, but sometimes mistakes happen and we sincerely apologize in advance if/ when it happens.  If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us, along with your order number to: sales@caninecoddler. Once we receive your email and verify the issue, we will get a replacement sent to you right away. 

Order Not Received

If your item has not arrived within 28 days (45 days for international) after you placed your order, please contact our support team and we will promptly take care of you.  

As mentioned in our shipping page, shipping times can be longer for certain countries such as Canada, Australia and UK, for example. We are currently working on providing quicker shipping times for all of our customers, worldwide, but we do not have an estimated date for when that will be active. 

IMPORTANT: Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be invoiced to the customer.

We are also not responsible for failed deliveries due to the addressee not being home during the time of delivery. 

FREE PROMO PRODUCTS: We do not offer replacement nor return on any free products, for any reason. Only regular priced items may be refunded, unfortunately PROMO items cannot be refunded.

Refunds/Cancellations

If your order with us doesn’t arrive at the correct shipping address provided to us and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs or we will gladly replace the item for you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

We offer a 30 day satisfaction guarantee.  Contact us if you have a problem with your order and we will arrange a refund .

Charge Back Policy

If you place a charge back with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $35.00 research fee charged to your account upon receiving the charge back by our merchant provider to cover our investigative expenses to prove that you did make the purchase. 

Canine Coddler does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. 

Canine Coddler considers credit card charge backs to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All frivolous charge backs not only cost our employees time away from our usual and customary matters of conducting normal business, but cost us money, therefore: 

You agree that if you, the buyer, choose to do business with Canine Coddler, and you file a charge back with your credit card company, and you do not win the charge back argument, you agree to pay us $35 for our time responding to the matter. You, the buyer authorize us to charge this amount to your credit card. If this charge is rejected, Canine Coddler will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach here under does not waive any other or subsequent breach. 

In the event that you win the charge back with your credit card company, and have not returned our goods, Canine Coddler will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full. In addition to this, Life Peaks will file a report with your local police or sheriffs department, and file a mail fraud complaint with the United States Postal Inspection Service. 

Note: The customer must attempt to return any and all merchandise to Canine Coddler before attempting a chargeback. NO EXCEPTIONS! 

Stolen Credit Card Purchases 

We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.

Questions?

Customer service is our #1 priority and we will do whatever we can to take care of you. We greatly appreciate your consideration to do business with Canine Coddler and please let us know if you have any questions. You can contact us here.